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Certificate in Front Office Operations

International Hotel and Tourism Institute

Institution Details:

Nairobi, Kenya

Course Category:

Business & Management

Full-Time

Next Start Date: 02/09/2019

End Date: 29/02/2020

Application Closing Date: 02/09/2019

Course Description

Why study this course?

It is designed to provide students with an understanding of front office procedures in the hospitality industry. Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with the any technical aspects of front office management. It emphasizes the importance of high standards in personal qualities and the provision of customer service.

Benefits of this course

Students will be able to:

  • Demonstrate knowledge of the key functional areas of front office
  • Describe the function and activities of the reservations, reception and cashiers departments
  • Analyse guest accounting processes
  • Review the use yield management, statistics and reports within the front office operation
  • Explain the importance of security and safety within rooms division including key legislation for reception operations
  • Describe the key features of the communication services available to guests
  • Explain the role front office plays in in selling hotel services and facilities
  • Course Sub-Category Management
  • Course Level Tertiary
  • Qualification Awarded Certificate
  • Awarding Body IHTI
  • CostKSh. 152,000 Total Fees
  • Length Of Course 6 Months
  • Class Size
  • Course Location/BranchKileleshwa

Course Requirements

  • Mean grade of D + (Plus) in KCSE or
  • Pass in IGCSE

Course Advertisement Details

  • Would you like to feature this course? Yes
  • Featured Course – Start Date
  • Email address to receive queries triphonia.nuru@ihti.net

Institution Details

IHTI is a hospitality training centre committed to excellence. IHTIwas pioneered by five renowned hospitality education professionals led by Ambassador Mwakai Sio. ihti opened its doors to new students in May 2005, with an initial admission of only four (04) students. The institution rapidly gained recognition and fame and now has a total of over 250 students from 5 different countries.

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